Refund Policy

This policy covers eligible new OXO products, whether the request concerns a product problem or a qualifying change of mind.

Eligibility and request window

Contact kohiley503@gmail.com within 30 days after delivery. Unwanted or incorrectly selected items may qualify when they are new, unused and in original condition. Damaged, defective, incorrect, incomplete or materially misdescribed products can also be reviewed. Applicable legal rights remain available.

Approval, label and exchanges

Send the order number, checkout email, reason and, for a product issue, useful photos or video. Wait for approval before mailing anything. A free prepaid return label is included in the package; ask us for help if it is missing or lost. We confirm the accurate return address after approval. Eligible exchanges depend on review and inventory. No restocking fee is charged.

Refund timing

After approval, we process or initiate the refund to the original payment method within 10 days. A bank, issuer or payment provider may require additional posting time.